StrataCare workers' compensation bill review solutions were created through years of relentless innovation. StrataCare’s mission is to provide their clients with the most efficient, flexible and easy to use cost containment tools for improving outcomes and reducing expenses associated with workers' compensation claims.

StrataCare was the first bill review technology company to build and deliver a true Windows and Browser-based application. Today StrataCare is the industry leader in workflow technology products, providing their clients with fully integrated solutions, from electronic bill acceptance to electronic payment transmissions.

StrataCare has developed the industry’s  most advanced workflow technology including ImageManager™, a complete document management system, StrataWare eReview™, for paperless electronic bill review, and PathWays™, a new rules writing module that lets clients create their own rules for routing held bills based on criteria specific to their business.

StrataCare’s Outsourcing capabilities include CareSolutions®, the most efficient electronic and mail-in national bill review service center in the industry with more than 99% accuracy.

Some of the distinct features and benefits that make StrataCare's technology the best in the industry:

• Seamless Integrated Workflow
• Integrated Claims and Bill Review with advanced workflow, including electronic bill acceptance, paperless bill review and custom routing rules writer
• A Better Bill Review System
• Consistently 7% to 15% greater savings than major software or managed care companies
• True Browser-Based Application
• No middleware required for connecting to the Internet, which eliminates any additional license fees and IT management expense
• Advanced EDI System
• Real-time claims and provider EDI through FileFly™
• Online Access
• Client and user secure access to bill status and information, such as EOR and reasons for payment, reduces phone calls, faxes, e-mails and staff follow up time
• Greater Accuracy
• Less time and staff required to handle reconsiderations, re-evaluations and provider complaints.

POSITION DESCRIPTION

THE POSITION

The VP of Product Management will be chartered with Building and developing a world-class product management organization specializing in customer-driven innovation.

Additionally, the VP of Product management will have oversight for all aspects of Product Management Operations for the Company inclusive of product definition, product usability, product market readiness, product compliance and product quality and product rollout. This includes shared accountability for product profitability.

DUTIES AND RESPONSIBILITIES

Specific duties will include, but not be limited to the following:

• Leads multiple cross-functional teams to deliver customer solutions; participates actively in partnership with Production Technology in all stages of the software development lifecycle.

• Oversees management of product family lifecycle, requirements definition and roadmap planning.

• Identifies new areas for growth and expansion of existing product offerings; creates and constantly updates and improves products to maintain product relevance and support customer retention.

• Stays abreast of the Bill Review competitive landscape, with a clear view of functionality gaps and opportunities for differentiation.

• Plays a crucial role in defining overall product and growth strategy for StrataCare products.  Recommends and implements strategic changes in product direction.

• Provides strategic direction, product and customer requirements to Software Development, life cycle planning, pricing, product introduction and any other functions deemed necessary for the success and profitability of products.

• Crafts a winning vision and business plans, grounded in solid market research, competitive analysis, market planning, customer requirements, user scenarios, pricing, promotion and the delivery of value to customers and partners.

• Maintains ongoing product P&L and monitors expenses to ensure compliance with budgetary constraints.  Maximizes efficiencies and controls costs.

• Creates metrics to measure the success of the product strategy/product management team and publishes the results against targets.

• Improves product management processes and ensures that all products meet established criteria before release.

• Communicates to and coordinates with finance, marketing and client services to ensure the successful launch of products in the market.

• Builds relationships across product lines, business units and functional groups to secure alignment and drive optimal execution of plans.

• Resolves gaps and overlaps in product strategies across product lines.

• Represents the “voice of the customer” to the teams throughout the product lifecycle.

• Stays abreast and aware of all regulatory and compliance requirements affecting assigned product(s).

• Maintains ongoing awareness of market trends including client-driven wants and needs as well as incorporating internal research and development (R&D).  Develops hands-on, in-depth knowledge of competitive products and maintains technical analysis of competitive strengths and weaknesses.

• Facilitates project team meetings and monitoring of status.

• Collaborates with product managers, marketing and sales to develop technical marketing collateral including application notes, FAQs, product notes, user guides, field training presentations and demos.

• Engages with Software Development and Quality Assurance on an ongoing basis to develop strategies and execution plans for the implementation of defined strategy.

• Streamlines and implements improvements to ensure processes are scalable for growth and utilize resources in the most effective manner possible.

• Ensures on time product delivery, product quality, product unit costs, capital and expense budget management, product innovation and operations life cycle management.

• Provides staff leadership to project teams; manages, facilitates and staffs multi-disciplinary workgroups and projects and develops senior leadership and key client strategies, recommendations and approach.

• Assists and cooperates with co-workers, supervisor and management; maintains positive morale within the unit by motivating and supporting staff.

• Develops a diverse, innovative, cooperative and well-trained workforce.  Forecasts future managerial needs and develops clear objectives and processes for succession planning.

• Participates in and/or leads structured problem solving teams and applies statistical and other problem solving tools.  Collaborates with peer management to effectively identify and resolve problems and conflicts.

• Manages confidential client, financial and employee information with discretion and good judgment in accordance with department and Company guidelines.

• Demonstrates a dependable work ethic.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the art practices; participating in professional societies.

• Performs supervisory duties including staffing, assigning and monitoring progress of assignments, maximizing performance, conducting performance and salary reviews.

• Acts as a member of the management team to strengthen and support the financial and operational goals of the Company:

• Markets Company goals to subordinate staff
• Participates as a member of various management committees and/or projects
• Develops and implements methods to improve financial soundness and control expenses.
• Acts as a leader and is recognized as such
• Proactively anticipates future Company needs.

• Sets an example of excellence/integrity and inspires others to perform all duties in accordance with established Company values.

REPORTING RELATIONSHIP AND TEAM

The VP Product Management will report directly to StrataCare’s Chief Operating Officer.

The VP of Product Management supervises the entire product management team through four or five product managers.

CANDIDATE BACKGROUND

Qualified candidates for the VP Product Management role should have a minimum of ten years of progressive management and leadership experience in Product Management, Applications Integration or Applications Development with preference for an individual who has displayed leadership within a technology organization that delivers software as a service to either internal or external clients. While Insurance, Claims and/or Bill Review industry expertise is helpful, such experience is not required. Prior experience overseeing an IT or Product Development organization would also be helpful.

To perform effectively in this position, the candidate is required to have:

• Full-lifecycle product management experience, preferably in workers’ compensation bill review, cost containment, claims management, medical billing, PPO or MPN Networks, general healthcare industry, Medicare, managed care organizations, specialty review networks, and/or related software product experience.

• Track-record delivering product on-time and according to specifications.

• Substantial experience establishing priorities and facilitating trade-offs in priority-setting.

• Demonstrated ability managing long-term projects, and multiple projects simultaneously

• Strong problem analysis and problem-solving at both a strategic and functional level.

• Ability to incorporate and manage the balance between business, strategic and technical requirements when identifying, developing implementing and delivering new products.

• Demonstrated ability leading the P&L for existing and newly created products.

• Firsthand practical knowledge and application of product pricing methodologies, user experience management, product enhancement, production support and customer retention.

• Experience with cross-functional teams that include software development, technical services and client services staff.

• Strong technical background including understanding of the software development process. Technical expertise including Microsoft.NET, SQL Database, software development, Electronic Data Interchange (EDI) or other related technical experience is helpful.  Experience with ASP models is desirable

• Demonstrated ability to think creatively and strategically when researching, developing and implementing products.

• Proven ability to successfully manage a team of product managers overseeing a complex  family of enterprise software solutions.

• Proven management and organizational skills working in a fast-paced and high growth environment where the individual has been involved in scaling a company through fast growth to greater maturity in a dynamic environment.

• Experience working in different stages of company’s growth and is comfortable with fast change, quick decisions and developing and implementing new processes and procedures.

• Experience in introduction of new programs and services in an organization, including research, development, implementation and evaluation.

• Good organizational skills and the ability to handle multiple activities with changing priorities simultaneously.

• Competency to utilize Company software and proficiency in Microsoft software applications and a willingness to learn new systems as necessary.

PERSONAL CHARACTERISTICS

The successful candidate will be a highly intelligent, self-confident leader. He/she will bring a proven track record of success in a collaborative and participatory management style; and possess the ability to work closely with the professional and support staff as well as vendors and partners.

Additional character traits sought include:

• An executive that leads and empowers people, removes roadblocks and acts as an advocate for their team.
• Adherence to the Company's Core Values and Standards of Conduct.
• A sincere interest in the Company’s history, present business, and future goals.
• Ability to use independent judgment in performing all duties of the position.
• Strong written and verbal communication skills to professionally interact with staff, colleagues, partner companies, customers and the Executive team.
• Outstanding internal and external communication skills with a demonstrated ability to connect with people on operational issues – Good “Coach” and “Referee”.
• High levels of initiative, drive, and poise coupled with qualities of maturity, flexibility, and patience.
• A strong sense of self, a quick intellect, entrepreneurial skills, and a good sense of humor.
• High attention to detail as well as an ability to achieve results through delegation.
• High sense of urgency to complete tasks.
• Strong analytical skills with an ability to drive change using data.

EDUCATION

• Bachelor’s Degree required, Masters Degree or MBA is desirable.